Responsible Gaming Policy

Play responsibly,
stay happy

At vk98 we believe gaming is entertainment — not a burden. Our tools and guidelines help keep you safe and content. For players aged 21+ only.

Why is responsible gaming important?

When online gaming crosses the line from enjoyment into habit, it can affect personal life, family and financial wellbeing. vk98 always wants its players to enjoy the experience with a clear mind and in a controlled way. Our responsible gaming framework was built specifically to give you that control.

Safe Environment

vk98 is a platform protected by SSL encryption. Your information and transactions are always kept private and secure.

Setting Time Limits

Decide in advance how long you will play each day or week. Use the time-out feature to take a break for a set period.

Deposit Limits

Decide for yourself how much you will deposit. Set a deposit limit and enjoy gaming within your budget.

Self-Exclusion

When needed, keep yourself away from your account temporarily or for the long term. Self-exclusion is completely confidential.

Awareness and Education

Learn to recognise the signs of gaming addiction and seek help quickly if a problem arises. Knowledge is the best protection.

24/7 Support

Our Bengali-language live chat support team is always by your side for any issue — any time, day or night.

21+ Age Requirement and Minor Protection

vk98 strictly ensures that only those aged 21 or above can use the platform. Age verification is mandatory when opening an account.

If there are minor members in your household, use parental control software on your device. Never share your login credentials with anyone.

  • Never allow minors to open an account or use your account.
  • Always keep your password and login details private — do not share them with anyone, known or unknown.
  • Registering by falsifying age is strictly prohibited and subject to penalty.
  • If you share a device, log out of public sessions and keep browser password saving turned off.

⚠️ Important Notice

If you suspect that you or someone you know is gaming while under age, please notify our support team immediately.

  • Our email: [email protected]
  • Contact us directly via 24/7 live chat
  • We are always ready to verify and close suspicious accounts

You can block access to gaming sites using parental control software such as Net Nanny, Qustodio, or the built-in features on your device.

How our control tools work

vk98 offers a range of effective tools to keep your gaming experience in check. Use them and enjoy at your own pace.

Tool Name How It Works How to Activate
Deposit Limit Set a maximum deposit amount on a daily, weekly or monthly basis. Once the limit is reached, no further deposits can be made. Set it any time from Account Settings.
Session Time Limit An automatic alert will appear after a set time, and the session will end if needed. Enter the time in Profile Settings.
Reality Check A pop-up will appear every 30 minutes to remind you how long you have been playing. Turn it on or off from Settings.
Time-Out Take a temporary break from 24 hours up to 6 weeks. During this time the account cannot be accessed. Notify the support team or submit a request in Account Settings.
Self-Exclusion Keep yourself completely away for 6 months or more. This decision cannot easily be reversed. Write to [email protected] or let us know via live chat.
Account Closure Close your account permanently. If you have a balance, withdraw it first. Submit a request through the support team.

How to recognise the signs of a problem

If any of the signs below appear in you or someone close to you, it is time to seek help.

Financial Signs

  • Returning to gaming repeatedly to recover losses.
  • Realising you are spending more money than you need to.
  • Gaming while in debt or by borrowing money.
  • Allocating a gaming budget by cutting bills, food or family expenses.

Behavioural and Emotional Signs

  • Trying to stop gaming but being unable to.
  • Hiding gaming from family or friends.
  • Feeling restless or irritable when not gaming.
  • Gaming affecting work, studies or relationships.

💬 Seeking help is a sign of strength

If any of the signs above appear in you, there is no shame in that. Asking for help takes courage. Our support team is by your side — with complete confidentiality. Write to [email protected] or contact us via live chat.

How to get support

If you are experiencing difficulties, follow the steps below — we are with you at every step.

01

Know yourself

Review the list of signs above and assess yourself honestly. Awareness is the first step.

02

Take a break

Set a time-out or self-exclusion on your account. A little distance can make a big difference.

03

Contact support

Write via live chat or to [email protected]. Our team will help you in Bengali.

04

Professional help

If needed, speak with a mental health professional. Let your family or a trusted friend know.

Build healthy gaming habits

Responsible gaming does not mean giving up gaming — it means enjoying it with the right mindset and the right boundaries.

Set a budget before playing on vk98 and stick to it. Never think of gaming as a source of income — it is entertainment.

Never play when you are tired, under mental stress, or under the influence of substances. Play with a clear head and in a good state of mind.

Do

  • Set a budget first
  • Take breaks on schedule
  • See gaming as entertainment
  • Accept wins and losses naturally
  • Spend time with family

Do Not

  • Chase losses with bigger bets
  • Game with borrowed money
  • Hide your gaming
  • Skip sleep
  • Think of it as a source of income

Frequently asked questions about responsible gaming

Here are answers to the most common questions from our players.

After logging in to your vk98 account, go to "Account Settings" or the "Responsible Gaming" menu. From there you can set a daily, weekly or monthly deposit limit. The limit takes effect immediately. Requests to increase a limit take effect after 24 hours, whereas decreasing a limit takes effect instantly.

Self-exclusion is a decision to voluntarily keep yourself away from gaming for a set period of time. It generally starts from 6 months. During this period, logging in to your account will be completely blocked. To apply for self-exclusion, write to [email protected] or contact us via live chat. Once activated, it cannot be cancelled before the set period ends.

A time-out is a short-term break — usually from 24 hours up to 6 weeks. During this time you cannot play games, but once the period ends you can return normally. Self-exclusion is long-term and cannot be reversed before the set period expires. If the problem feels serious, choose self-exclusion.

No. The minimum age to play on vk98 is 21. This is a strict condition of our policy. Age is verified during account registration and we may request additional proof in any case where there is doubt. Registering by falsifying age is strictly prohibited and any such account is closed immediately.

First, contact us — at [email protected] or via live chat. We will assist you with self-exclusion or a time-out. In addition, let a trusted family member or friend know, and if needed seek advice from a mental health professional. Addiction is a health issue — there is nothing to hide about it.

You are given the opportunity to withdraw your balance before submitting a self-exclusion request. The minimum withdrawal on vk98 is ৳500 and it is generally processed within 10–45 minutes. You will receive your funds via bKash, Nagad, Rocket or bank transfer.

Play with enjoyment, stay responsible

Welcome to the world of entertainment at vk98. Enjoy cricket, slots or casino — all safely and in a controlled way.

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